AIS | Auto Insurance Specialists | Irvine

Cesar Contreras is the best customer support representative I have ever spoken with so far. I want to thank AIS for the best customer support. Especially today Cesar Contreras did a brilliant job for me to coordinate with mercury insurance to solve a confusing that I had in my report. He was patient and knowledgeable to sort the issue out and he helped me save about $300. If it wasn’t him today I might have been continuing with my previous insurance company and ended up paying more. Huge thanks to AIS and Cesar Contreras for the commitment.

Martin was amazing. I called in regarding some questions about my policy and he was very informative and assisted in a timely manner. He addressed all of my concerns and was very polite. I had my car stolen and he helped to alleviate some of this stress and worry just by listening. He has excellent customer service skills. Your company is lucky to have someone like that. Thank you!

First agent I spoke to gets 0/5 stars. Waited over 30 minutes on hold for her to pickup the phone. Then we do the quote. over an hour later, checking reports and the call disconnected. Agent never called back. Next day I call, wait 45 minutes on hold, speak to someone in sales who says the call returns to the original rep, so he transferred me. Next person is the Agent’s assistant because she is unavailable and on the phone. They wanted me to wait. I said no. Re-explained. I said that representative lost my business the minute that call disconnected without a callback. After insisting to speak with a NEW agent, I was then introduced to Ashley Ratliff. This agent not only knew what she was doing, but expressed genuine empathy for my previously poor experience. As far as I’m concerned, Ashley is the only reason I bought insurance theough this company. I don’t like how they do their sales. Ridiculous wait times on the phone every time you call. The rates, at the end of the day were cheaper. Company gets 4/5 stars. Lost a star due to a very poor first impression. Ashley Ratliff, the agent that sold me my new automobile insurance policy, gets 5/5 stars. I highly recommend. Pleasure doing business with her, and nearly 2 decades of on the job sales experience. I’m not sure if there is a way, but if you read this far, when you call for a quote, I HIGHLY recommend you specifically ask for Ashley Ratliff . If for any reason she is unavailable, she can return a phone call.